Refund policy

At Meowhisker, we want you and your cat to feel happy with your order.

We understand that every cat has their own personality. Some cats jump right in, while others need a little time to warm up. That’s why Speedy Tail 2.0 is backed by our 30-Day Catisfaction Guarantee.

 

🐾 30-Day Catisfaction Guarantee

Try Speedy Tail 2.0 for 30 days after delivery.

If your cat does not engage with it, contact us at support@meowhisker.com and we’ll help make it right with a refund, replacement, or store credit.

To better understand the issue, we may ask for your order number, a photo, or a short video of the product.

 

🕒 Return Window

You may request a return, refund, replacement, or exchange within 30 days of receiving your order.

To be eligible:

Your request must be made within 30 days of delivery.

You must provide your order number or proof of purchase.

The product must not be damaged by misuse, neglect, chewing, water damage, intentional destruction, or excessive wear.

Returns must be reviewed and approved by our support team before being sent back.

 

🚫 Non-Returnable Items

The following items are not eligible for return:

Gift cards

Items damaged by misuse, neglect, chewing, water damage, intentional destruction, or excessive wear

Items returned without approval from our support team

Items outside the 30-day return window

 

🔁 Replacements & Exchanges

We replace items if they arrive defective, damaged, or not working properly.

If you need a replacement or exchange, please email us at support@meowhisker.com with:

Your order number

A short description of the issue

A photo or video showing the problem

Once reviewed, our support team will help you with the next step.

 

💰 Refunds

Once your request is reviewed and approved, we’ll notify you by email.

Approved refunds will be issued to your original payment method.

Refunds usually appear within 5–10 business days, depending on your bank or payment provider.

Shipping fees, if applicable, may not be refundable.

 

📦 Return Shipping

If a return is required, our support team will provide instructions after your request is approved.

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Please do not send your item back without contacting us first.

 

📩 Start a Return or Guarantee Request

To start a return, refund, replacement, exchange, or Catisfaction Guarantee request, contact us at:

support@meowhisker.com

Please include:

Your order number

The email used at checkout

The reason for your request

A photo or short video if the product is damaged, defective, or not working properly

 

🛑 Unauthorized Returns

Please do not send your item back without contacting us first.

Returns sent without approval may not be processed.

 

🐱 Need Help?

We’re here to help you and your cat have the best experience possible.

If something is wrong with your order, reach out to us at:

support@meowhisker.com

Effective Date: May 17, 2026